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Bill Fulbright

SQA Project Manager
Business Architecture, BPM, Agile

770-880-0959    Cumming, GA 30040
email: bill@2100solutions.com     http://2100solutions.com


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Bill is an experienced Program / Project team Leader and contributor: for BAs, Business Architects, AGILE, QA/Test Teams, Client SMEs, Developers, and Software Transformations. With 19 yrs of practice, he knows that Business Design/Analysis for Requirements and Architecture are keys to well defined User Stories, Workflow Design and API Resources that deliver successful product launches.

Skills Overview

Consulting Skills Project Management, SCRUM, Business Analysis, Business Architecture, Team Management, Leadership, Practice Strategy, Process Improvement

Process: Analysis and Design, Independent and Critical Thinking, Project Communication, Planning, AGILE

Domains VMS (Vendor Management Service), Insurance (P&C, Personal/Commercial, Health, Life), Credit Cards (all aspects), Banking, Retail, Financial Services, Finance, Mortgage, New Product Development
Solution and Process Skills RESTful API: endpoint identification, process mapping, reverse engineering Legacy apps to REST methods and architecture, URI resource assignment, object models.

PEGA BPM: Business Architecture, DCO, App Accelerator, TMF, Requirement. Mgmt., Deployment Methodology, Testing: internal, integration

Agile: Process, Analysis, Sprint, Sizing, Execution, Multi-Skill Collaboration;

SDLC: Process, Strategy, Project Plan, RACI, WBS, Capacity, Pre-Sales, RFP Strategy, Risk Management, Prioritization, Articulating Requirements,

Solutions: Prototype preparation, Estimations, Assessments, Planning, Delivery; Training, Accelerator Concept/Design

Technical Skills RESTful API, Enterprise Architecture, Kibana, ELK stack, Mulesoft API Designer, Oracle VM, SQL Developer, Fusion VM, Linux, PHP Storm, PHP, XML, HTML, SOAP, IBM BlueWorks, Atlassian, BitBucket, some Ruby and Javascript. Version One (for Agile Management – 3 yrs.), HP ALM/QC (16 yrs.),

BPM: Pega PRPC: DCO, AUT, TMF, Testing, Guidewire Claims Center, Critical Path ID, Prioritization, MS Office, MS Project Plan, Visio,

Language English (1st), Spanish (2nd)



nextSource, Inc.  Vendor Management Service Transformation    3/2015 – present
Sr. Business Architect
Business Architecture, Analysis, Process Analysis, Design and Re-Design, RESTful API: endpoint analysis and identification, mapping, reverse engineering Legacy apps to RESTful methods/platform, URI resource assignment, Java/json object models, PHP, Data Analysis and mapping. Agile: Sprint, Sizing, Execution; Agile team contributor.

QA 2100 Consulting & Delivery    1996 – 2015
Business Architecture, Process and Quality Assurance Management since 1996

  • Pega Business Architecture
  • DCO, Project Accelerator, Initiation, Inception, Elaboration, Construction, Transition
  • SDLC Architecture Analysis and Process Re-design
  • Coordination of BA, QA, SME and Developers to unify and consolidate Requirements into Use Cases, Scenarios, Test Cases, and UAT coverage.
  • BA, QA and Test Methodology Coaching
  • Test tool usage analysis, test methodology / architecture re-design
  • Test Strategy, Test Plan, Project Plan, Estimation

CIGNITI – 2014 – Dallas, TX 9/2014 11/2014
BPM Practice Start Up Advisor
Blueprint and Business Plan
Provided Business Plan for creating and ramping an new BPM Practice.
– Road map for deploying Pega Methodology, Marketing, Stages of Growth of the Practice, Revenues
– Business Analysis, Business Architecture, Budget, Timeline

Virtusa Performance Assessment for First Data Corp.  8/2014 9/2014
Sr. Performance Architect
Provided Performance Analysis, Assessment and Recommendations

Capgemini (2007-2014)

Liberty Mutual, Portsmouth/Exeter/Boston 2/2014 – 7/2014
Business Architect / UAT Manager – Claims Reporting ReWrite

  • Coordinate Client BAs to complete Use Cases and Scenarios based on workflows and wireframes required to launch the new system.
  • Test Strategy, Project Plan and Approach for UAT Claims Reporting ReWrite program
  • Designed Data Matching accelerator for new system verification


Firemans Fund Insurance Company, Novato, CA 1/2013 1/2014
BPM Test Manager, BA Coordinator

  • Pega Business Architecture to align Requirements with Use Cases, Functional Specs (DCO)
  • Overall project methodology, implementation, strategy, planning and metrics
  • Observed and Clarified requirements through the phases of Initiation, Inception, Elaboration, Construction and Transition
  • Coordinated Requirements / Wireframes via JADs to Use Case Reviews and UI Mock-Ups with SMEs
  • Utilized Application Profiler, Sizing, Application Accelerator, Admin., Developed Workflows from Use Cases
  • Product Demos for each sliver delivery, integration of feedback from Business for next updates
  • Best Practices of BPM Testing deployed in Pega PRPC for functional, component, integration, E2E and UAT

Insurance Company of British Columbia (ICBC), Vancouver, BC, Canada   4/2012 1/2013
Guidewire BPM Performance Architecture and Assessment

  • Performance and Business Architecture Assessment of Guidewire Claim Center for ICBC legacy system
  • Risk, Performance, Business Architecture Analysis & Review; consulting leadership
  • Assessment, Project Strategy, Project Plan, Effort Estimation, Performance Test Design Document,
  • User Characteristics Model (UCM)
  • Business Analysis (DCO in Pega) with ICBC Product SME’s (BAs, Developers and Product Owners) to create Workflow documentation

Vancity Credit Union, Vancouver, BC Canada   8/2011 4/2012
Temenos T24 Core Banking System Implementation, Business Architect

  • Test Strategy, Plans, Product Verification for Temenos T-24 Core Banking System
  • Business Analysis of the current in-place LOB workflows, Requirement Conversions to Use Cases for Future State; Product Definition and Documentation; Mapping current processes to T-24 functionality

Bank of Montreal (BMO) Toronto 8/2010 3/2011
Project Business Architect – Rules, Options & Disclosures:
Migration and Implementation Diners Card Portfolio (TSYS to TSYS conversion)

  • Responsible: Business Architecture, workflows and modeling validation of TSYS TS-2 Options and Disclosures functionality
  • Business Requirements Reviews with BMO BAs and Product Owners
  • Converted Requirements to Use Cases and wireframes, data mapping, for Options and Disclosure / Rules and functionality. Workflow Validation Scenarios

Presidents Choice Financial (Loblaws) 4/2009 – 8/2010
Project Manager: Implementation of New Credit Card Program with TSYS TS-2

  • Business Work Flow, and System Analysis of PCF Banking Operations,
  • Functional Mapping of lines of business, Wire Frames, Critical Path definition – Prioritization
  • Use Cases for LOBs; Effort Estimation, Re-Planning, Offshore management of 70 team members
  • Coordinated President’s Choice BAs, QA Team, Vendors and Developers to resolve Requirement issues.

CNA Insurance 9/2008 to 2/2009
Project Manager – BI / ETL

  • Strategy Management, approach, Requirement and Test management
  • Delivery of Policy Administration Platform
  • Business Analysis and Data flow modeling for ETL and UAT Phase
  • Coordinated Product Owners, BAs, UAT Team and Developers to resolve Requirement issues and close Defects.

AIG Agency Auto 1/2007 to 2/2008
PEGA PRPC, BPM Project Manager
–   Business / System Architecture, Process and Requirement Management, Rules validation

  • Requirements Aligned to Use Cases, Data, Wireframe and workflow design
  • Strategy Management, Planning, approach, delivery for Policy Admin. Platform
  • QA Management for Functional, Integration, E2E, UAT
  • Business Analysis and Architecture for UAT validation Phase
  • DCO, Application Profile, Application Accelerator, Workflow design
  • Coordinated Product Owners, BAs, UAT Team and Developers to align Requirements with Use Cases and Functional Specifications


 The Home Depot 8/2005 to 2/2007
Senior Test Lead
– Led BA sessions with THD BAs and CITIGROUP SMEs to establish new Credit Card System workflows
– Led Testing for THD’s Plug and Play interface for newly acquired assets
– Strategy, Test Scenarios, Test Case Reviews and critical path prioritization
– Visio for Wireframes and Architectural renderings.
– Created Test Validation Architecture, Scenarios, Strategy, QA

Bank of America, Card Service Center, Phoenix, AZ 4/2004 to 8/2005
Senior Test/Delivery Manager

  • Business Architecture – Coordinated Business (Product SMEs), BAs and Functional Test Teams to create Product workflows, functional mapping to align Business Requirement Documents, High Level Design, and Low Level Design. Best Practices, Architectural Wireframes, Traceability matrix
  • BoA BAs, Remote Test Teams and Developers to convert Requirements to Use Cases and Functional specifications

Chase Bank 4/2003 11/2003
Senior QA Manager
–   Managed Credit Card Conversion project for 8 lines of Business

  • Created Cross System Functional Testing approach, Use of Wireframes to describe system integration in each Line of Business workflow
  • Coordinated LOB departments, integration design, JADs, QA testers
  • Reported to Sr. Vice President directly



CITIGROUP LATAM 1/2000 to 4/2003
ECS + Plus Latin American Card Convergence
Regional Integration and UAT Manager – Vision Plus+ Credit Card Platform Conversion in 9 Latin American Countries.

  • Created Cross System Functional Testing, Used Wireframes for system integration in each country.
  • Coordinated BAs, System Owners, Project Managers, Business Managers globally.
  • Business Architecture, System Analysis, and Quality Assurance for each Business; Testing Management / Strategy; Conversion of Wireframes / Requirements into Workflow models.

Homefair Mortgage 1995 to 1999
Senior Vice President of Operations
– Created IVR based Automated CRM Call Center (1996) and Operational Work Flows
– Created Home Repurchase, Rehab and Marketing Program captured by Call Center


Pega Systems – Master Black Belt, AUT, TMF, PLA, PAL, DCO, Work Flows
PMBOK – 3 & 4;
Course work: ITIL 1,2; Engagement Management; Agile
TSYS – TS2 Card Platform
Vision Plus – PaySys / CITI


North Texas State University – Music Theory and Composition, GPA 3.8, 1974


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